Senior CNA Care Coordinator- Scheduler

We provide non-medical services that allow clients to live more independent lives at home – wherever home may be. The Senior CNA Care Coordinator- Scheduler reports directly to the franchise owner and is part of a growing team.

We are looking for the right person who can help grow our business and be a valuable team member. Vital components of this position include active engagement with caregivers and building relationships with our clients. The successful candidate will be an energetic professional with a positive can-do attitude and an effective communicator who is eager to help make a difference. We will help position the candidate to be successful in the role with training and a collaborative environment. This role provides opportunity for advancement and growth. 

Requirements:

• Experience in home care or home health agency or relatable experience required
• A minimum of 2-years of experience in an office is required – prefer those who have worn many hats
• Some College is preferred - CNA or Senior CNA License up to date
• CPR or BLS certification up to date
• Level 2 background screening up to date
• Valid drivers license and Reliable transportation
• Strong communication skills, active listening and phone skills required
• Ability to use office technology applications (CRM and Scheduling) for operational effectiveness and efficiency
• Ability/Willingness to work an on-call rotation
• Job Type: Full-time

Responsabilities and Duties:

• Be a reliable contact for care providers and clients, with active communication and problem-solving
• Document client and caregiver key points in scheduling software
• Provide exceptional caregiving to clients and mentor other care providers - Ability to go into the field if need it. 
• Assist with client intake and assessment process
• Responsible for client and caregiver schedules and caregiver availability
• Develop and maintain positive relationships within the healthcare and referral community
• Take initiative and can think outside of the box to find possible solutions and to act on them 
• Ability to be "on call" after normal business hours
• Maintain confidentiality of all information pertaining to employees and clients
• Perform other functions as appropriate and helpful towards team, client, and organization objectives

Skills:

• Positive, customer-focused attitude with a caring phone presence
• Outcomes and experience improvement focused – enjoys making difference
• Willingness to lean in, to be curious, to help and to take initiative
• Excellent written and verbal communication skills
• Strong organization skills and prioritization skills with the ability to pivot focus
• Proficiency in Microsoft Office/Word, Excel and/or Google Docs, Sheets, Calendar
• Experience with scheduling preferred
• Experience with CRM (customer relationship management) system preferred

SYNERGY HomeCare Compensation and Benefits:

• Career Advancement Opportunities
• Salary $30,000-$45,000
• Performance based bonus pay structure
• Eligible for administrator on-call bonus
• Direct deposit
• Training modules and educational opportunities
• Employee recognition programs

APPLY NOW and change lifes!