Lead Home Care Professional

We provide non-medical services that allow clients to live more independent lives at home – wherever home may be. The Lead Home Care Professional reports directly to the franchise owner and is part of a small and growing team.

We are looking for the right person who can help grow our business and be a valuable team member. Vital components of this position include active engagement with caregivers and building relationships with our clients. The successful candidate will be an energetic professional with a positive can-do attitude and an effective communicator who is eager to help make a difference. We will help position the candidate to be successful in the role with training and a collaborative environment. This role provides opportunity for advancement and growth. 

For the right individual, the role can be rewarding with an opportunity to make an impact. If this sounds like it could be a fit, then we encourage you to apply.

Responsibilities and Duties:

        Be a reliable contact for care providers and clients, with active communication and problem-solving

        Document client and caregiver key points in scheduling software

        Provide exceptional caregiving to clients and mentor other care providers

        Assist with client intake and assessment process

        Responsible for client and caregiver schedules and caregiver availability

        Develop and maintain positive relationships within the healthcare and referral community

        Take initiative and can think outside of the box to find possible solutions and to act on them 

        Ability to be "on call" after normal business hours

        Maintain confidentiality of all information pertaining to employees and clients

        Perform other functions as appropriate and helpful towards team, client, and organization objectives 

Requirements:

        Experience in home care or home health agency or relatable experience required

        Strong communication skills, active listening and phone skills required

        Be an integral team member to shape our positive office culture

        A minimum of 2-years of experience in an office is required – prefer those who have worn many hats

        Ability to use office technology applications for operational effectiveness and efficiency

        Some College is preferred

        Ability/Willingness to work an on-call rotation

        Job Type: Full-time

Skills:

        Positive, customer-focused attitude with a caring phone presence

        Outcomes and experience improvement focused – enjoys making a difference

        Willingness to lean in, to be curious, to help and to take initiative

        Excellent written and verbal communication skills

        Strong organization skills and prioritization skills with the ability to pivot focus

        Proficiency in Microsoft Office/Word, Excel and/or Google Docs, Sheets, Calendar

        Experience with scheduling preferred

        Experience with CRM (customer relationship management) system preferred

  Have a CPR certification up to date

  Have a Level 2 background screening up to date

SYNERGY HomeCare Compensation and Benefits:

• Career Advancement Opportunities
• Salary $35,000-$45,000
• Performance based bonus pay structure
• Eligible for administrator on-call bonus
• Direct deposit
• Training modules and educational opportunities
• Employee recognition programs