The Role 

Working in a fast-paced, innovative environment, the Customer Support Operations Specialist role will be the backbone of the Customer Success team, managing technical aspects of account support.

Who You Are

• At least 2 years of experience in supporting a technical product, preferably for a SaaS startup
• Must have experience writing SQL Scripts
• Excellent communication skills, both verbal and written
• Desire to work in a fast-paced start-up environment
• Strong work ethic, integrity, and desire to succeed
• Adaptability to new initiative
• Excellent communication skills, both verbal and written
• Desire to work in a fast-paced start-up environment with exceptional time management skills
• Strong work ethic, integrity, and desire to succeed
• Adaptability to new initiatives
• 4 year college degree preferred
• Detail-oriented and extremely organized
• Strong analytical and problem-solving skills
• Self-motivated with proven ability to work collaboratively and independently within a team setting
• A genuine passion for software and technology

What You’ll Do

• Performing account setup tasks such as adding users, job, and email templates, enabling features, etc.
• Collaborate as needed with services counterparts in customer success (onboarding, training, & technical services) to ensure we deliver a cohesive experience
• Display ownership of assigned projects as needed, Identify opportunities to improve the customer support experience, embracing a company culture of continuous optimization and enhancements
• Provide backup support to setup digital documents for customers as needed

Our Values

Our values define who we are, what we do, how we hire, and how we do business. These core principles inform both our work and the way that we do it. We strive for a work environment grounded in curiosity and respect, where every member of our community can share their burning questions and bright ideas.

• We’re growing as partners on a shared journey.
• We create space to be who we are.
• We are human-centric.
• We have a deep desire to solve hard problems.
• We foster communication through empathy, humility, and openness.

Perks & Benefits

• Competitive pay
• Private health insurance
• 15 business days off per year
• Employee referral bonus
• Wellness reimbursement
• Internal training programs
• In person events and activities
• Flexible and remote working options
• Fun, collaborative work environment
• Healthy life/work balance

About Apploi  

At Apploi, we pride ourselves on putting people first. This starts at the heart of the company, where we’ve created a workspace where we can be unapologetically ourselves. We’re an eclectic and spirited bunch with amazing company culture, working together to revolutionize hiring!

Apploi is transforming how healthcare hires with all-in-one software that empowers companies to find, onboard, and retain staff.  Working with over 7,000 healthcare organizations across the United States, our team helps leaders solve the industry’s most pressing problem: how to provide superb care in the midst of a candidate shortage.

Our mission to revolutionize hiring through innovation, empathy, and an understanding of human impact has earned Apploi widespread notice. In 2021, Apploi won Gold for Established Excellence in Inc.’s Best in Business awards, and was recognized in 2022 by Inc. as one of America’s Fastest Growing Companies for the third consecutive year. The platform was also recognized by GetApp as a 2022 category leader in onboarding, recruiting, and applicant tracking. On a wide scale and an individual basis, Apploi is dedicated to helping healthcare workers and employers thrive in the industry they love.

At Apploi, we’re devoted to creating an excellent employee experience. Our team, culture, and benefits all make it an incredible place to work, so come join us!

We’re an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.