Bilingual Doctors office Front Desk and Call Center
LaSante Health Center
termsAndConditionsText1termsAndConditionsText2termsAndConditionsText7 termsAndConditionsText3  termsAndConditionsText4  termsAndConditionsText5  termsAndConditionsText6
termsAndConditionsText1termsAndConditionsText2termsAndConditionsText7 termsAndConditionsText3  termsAndConditionsText4  termsAndConditionsText5  termsAndConditionsText6

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of this position.


Answer telephone promptly and in a polite and professional manner.

Obtain and enter accurate demographic information into Electronic Health Record (address, telephone number, name of insurance or self-pay status).

Schedule appointment for patients - review appointment date, time, location, and provider name with caller.

Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).

Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.

Remind caller of cancellation/no-show policy.

Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization

Act as a liaison for the patients and the Health Center:

Direct calls to other departments as needed.

Use sound judgment in handling calls; able to perform service recovery efforts if needed

Understanding of when to escalate calls to Providers/ Practice Administrator/ Nurse Manager.

Make reminder calls as directed.

Make calls to reschedule appointments when necessary.

Provide assistance with mailings and other projects as call volume permits.

Receive, sort, and distribute incoming fax messages

Operates standard office equipment requiring no previous training, e.g. telephone, computer terminal, data printer, photocopier, calculator, etc.

Other related duties as assigned by manager


High school diploma or equivalent required.

Bilingual in English and Spanish/Creole preferred.

Proficient computer skills (i.e. Microsoft Office & Outlook).

Ability to handle confidential and sensitive information.

Ability to communicate effectively on the telephone.

Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.

Ability to handle a call center environment: fast paced, work quickly and multi-task.

Ability to exercise good judgment to handle calls appropriately.

Ability to demonstrate good customer service and professional phone etiquette

eClinicalWorks EMR experience preferred.

Call Center/Front Desk Reception experience preferred

Job Type: Full-time

Speaks Haitian Creole preferred

termsAndConditionsText1termsAndConditionsText2termsAndConditionsText7 termsAndConditionsText3  termsAndConditionsText4  termsAndConditionsText5  termsAndConditionsText6
672 Parkside Ave, Brooklyn, NY 11226, USA
industry: Healthcare



jobDescription:termsAndConditionsText1jobDescription:termsAndConditionsText2jobDescription:termsAndConditionsText7 jobDescription:termsAndConditionsText3  jobDescription:termsAndConditionsText4  jobDescription:termsAndConditionsText5  jobDescription:termsAndConditionsText6