Medical Front Desk Team Lead
LaSante Health Center
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Summary


A busy multi-specialty medical clinic is looking for a front desk team leader to manage front desk activities. Ensure team members follow the correct protocol for checking patients in and out, welcome the patients and families with a smile, and treat people with compassion and dignity. Needs to have a passion for health care and the needy. The candidate needs to be flexible and willing to learn new ways and strategies.

 

Responsibilities:

 

  • Create a proper workflow.
  • Create Templates.
  • Communicate with the clinical staff.
  • Shift scheduling.
  • Collecting propper documentation per facilities policies.
  • Train all team members to provide world-class customer service to all patients and families.
  • Leadership.
  • Monitor call flow.
  • Hiring.
  • Promote a positive work environment in which team members willingly serve each other and refuse to tolerate the unacceptable treatment of others.
  • Responsible for filling up the doctor's schedule.
  • Reports.
  • Prevent now shows and cancelations.
  • Make sure the patients do not wait, essentially create a structure for zero waiting time.

 

Full-time position.

 

Haitian Creole or Spanish speaking preferred.

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location
672 Parkside Ave, Brooklyn, NY 11226, USA
about LASANTE HEALTH CENTER
industry: Healthcare
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