If you're looking to join a company with a dynamic vision for the future, set your sights on a rewarding career with Avalon. Recognized as the #1 brand of bottleless water cooler dispensers, our products continually set new standards in the hydration industry.
The purpose of this position is to provide an outstanding Customer Care experience for our water cooler dispenser products. Customer interaction will be via inbound phone, email, or chat queue-based channels. If you love consumer products, strive to provide an incredible customer service experience and work hard to exceed customer expectations, then this is the job for you! *In-house position. We will train.*
Answers first level incoming customer support requests in a fast-paced environment via phone, email, or chat. Assist customers who request support ranging from product training and troubleshooting, account-services related requests (billing/orders), and shipment status
Supports ongoing management and retention activities, including research to determine the root cause of the issue or problem. Identifies the best approach for retaining business based on client’s situation.
Takes initiative and identifies potential issues
Works on issues that range from answering product questions to providing basic to moderately complex technical support when a caller is experiencing difficulty using a product
Provides instruction on use and application of products; answers questions; makes recommendations regarding product selection to current or prospective customers
Responds to billing or contract questions, including assisting with updating credit card information, setting up promotional pricing plans, and issuing refunds
Assists with product installation questions
Assist customers at a quick pace while using potentially using a few computer programs
Customer-focused – what we do revolves around the customer!
Ability to create customer love under challenging circumstances
Ability to think critically, troubleshoot and solve complex problems in a fast-paced environment
Ability to excel in a team environment and put team goals ahead of personal goals
Experience using Microsoft Office or other word processing tools required; Word, Excel and Outlook experience desired
Must have strong computer skills and the ability to use multiple computer tools and programs quickly
Ability to multitask and work in a fast-past environment
Demonstrated ability to listen, assess, determine and communicate corrective measures
Basic mathematical skills
Must have good verbal and written communication skills
English-speaking proficiency is required; bilingual skills a plus
1-2 years customer service/support role
Benefits & Perks:
Working with smart, positive people
Paid time off
Full healthcare benefits
Endless cups of coffee and more!