Area Trainer - Northeast
Swissport - New York City

Job Summary

The Area Trainer will serve as a member of the Training, Learning, and Development (TLD) team and will

Be responsible for training, monitoring, and evaluating performance of employees at all stations within their designated area, while ensuring company and customer services standards and policies are met.   While maintaining a high level of proficiency and certification in required operational functions, this role will deliver in person and virtual instructor led events and monitor On the Job Coaching activities at station to ensure SPI and local specific requirements are met.

 In this role, s/he will also serve as training supervisor, providing direction for all New Hires until formally released to the operations to work independently.  These training activities are focused on equipping Swissport leadership and associates with the competence and confidence to perform their designated functions and align with Swissport’s core values - People, Professionalism, & Partnerships.  Target audience includes Swissport associates and Leaders throughout the North America. 


Primary Responsibilities

  • Manages on-site training blitz process and training support personnel as required by business needs
  • Design and manage practical training events to develop skills at local levels
  • Forecast & plan for new hire and recurrent training needs; maintaining on going communication and coordination with Area / Station Training Manager, local HR and Operations team
  • Deliver initial & recurrent training in accordance with global and local standards
  • Administer examinations and progress reports for initial and recurrent training programs in accordance with global and local standards
  • Audit and evaluate operations/colleagues for quality assurance and compliance, developing and delivering corrective actions as necessary
  • Perform regular competency assessments for all new and existing employees within designated areas serving as local training advisor to assigned business partners
  • Maintain Aviation/logistics industry and SPI regulatory training certifications required to serve as a trainer for designated functions
  • Training generalist for all lines of business and specialist for designated functional training. 
  • Responsible for the New Hire tracking process to ensure a smooth transition to the operations.
  • Manage on the job coaching program for designated area / functions and serves as tier one support for local certified coaches
  • Responsible for maintaining timely and accurate training records (digital and paper) for all employees within designated area & functions
  • On-site point of contact for internal and external training audits
  • Subject matter expert, consulting with L&D Program team to design & deliver learning solutions for operational skill gaps
  • Perform other duties as assigned



Minimum Qualifications

  • Minimum 3 years of industry experience – Ground Handling, Cargo, and / or Fueling operations 
  • Minimum 1 year of experience serving as classroom instructor or 2 years serving as On the Job Training or Coaching experience
  • High School Diploma or equivalent additional experience demonstrating ability to resolve complex problems, foster and maintain positive working relationships with multiple stakeholders and effectively balance multiple competing priorities.  


Knowledge, Skills and Abilities

  • Ability to travel up to 10-40% with the ability to travel throughout the United States and Canada to support job responsibilities.
  • Ability to pass security clearance and possess a valid driver's license
  • Strong communications skills and ability to influence without authority to achieve a common goal
  • Strong situational awareness with the ability to solve for complex challenges
  • Working knowledge of computer systems: Microsoft Office Suite highly recommended
  • Customer Service oriented
  • Flexibility to work various shifts to accomidate training demands during off peak hours. 
  • Ideal candidate will also have demonstrated knowledge of adult learning processes, instructional design techniques, and evaluation methodologies.
  • Ability to work in a fast-paced, challenging and changing environment.
  • Ability to create and delivery dynamic presentations, slide decks and training materials.
  • Subject matter expertise within a minimum of disciplines within Aviation Services 

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.


Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any  protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

 About us

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 300 stations in 50 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

Queens, NY 11430, USA
industry: Other